Request Cancellation or Return/Refund

Seen something off with your order? Fill this form and our crew will sort it. Keep your unboxing videos & photos ready — they help us speed things up.

Order Number *

Your Name *

Phone Number *

Email Address *

Reason for Request *

Additional Comments

Upload photos / unboxing video (recommended)

Tip: Upload clear pictures or a short uncut unboxing video showing packaging & product. Max file size depends on your server. (We recommend ≤ 50MB each.)

Preferred Resolution *

Order Pickup Preference

Courier pick-up (we arrange) I will drop off at courier

Note: For heavy items or some brands, return pickup might be chargeable — we'll confirm with you if applicable.

Order Proof (Invoice / Screenshot) *

Upload your invoice or screenshot showing order ID/payment confirmation.

I confirm that the information and attachments provided are accurate. I have read and agree to Donsverse's Return & Refund Policy.

Prefer email? Send details to support@donsverse.com

How it works

We review requests within 24 hours on business days.
For valid claims, we’ll confirm the next steps (pickup, replacement, refund) in your email/phone.
Refunds are processed after inspection and usually take 5–7 business days to reflect in your original payment method.

Questions? Ping us at support@donsverse.com or call +91 8596 256 968.

Request Cancellation or Return/Refund

How it works

Subscribe to our emails